DELAY AND CANCELLATION POLICY

In order to respect the time of our clients and our staff, we ask that you arrive on time for your appointment. Unfortunately, we cannot guarantee that we will attend to clients who are more than 5 (five) minutes late for their appointment time. Sorry for the inconvenience.

We understand that emergencies and the unforeseen happen. If you need to cancel or modify your appointment, we simply ask that you notify us of any cancellation at least 2 hours in advance.

If you have a VOUCHER, you must notify the cancellation or modification of your appointment at least 24 hours in advance, if you do not notify with that time, the session of said voucher will be deducted and that appointment will be considered made.

 

SATISFACTION POLICY

If you are not satisfied with the service we have provided, please let us know within 24 hours. We promise to make the necessary corrections.

For your comfort and safety, please notify our estheticians if you have allergies, physical problems, disabilities, are pregnant, or are on special medication. If you experience discomfort or any other symptoms during treatment, please notify our staff immediately.

 

PURCHASE VOUCHERS

Returns or exchanges for other treatments of the contracted vouchers or services will not be accepted.

Except for justified exceptions in which case a retention of 25% of the total amount paid will be applied or in the event that three sessions or more have been held, they will be discounted at the price of the individual session without the bonus offer.

In the event that you have purchased services that you do not want to carry out, you can convert them into a gift voucher to offer to your friends, family, etc…